Which countries do we ship to?
We offer delivery to most countries in the world for almost all products shown on this website. Simply select your destination country at checkout to see whether we ship there. Shipping time depends on several variables, including our local shipping partners.
How long does delivery take?
We understand that our customers want their products delivered as quickly as possible. SNAZZY's estimated delivery time is a forecast of when an order can be delivered to you. The estimated delivery time is made up of the estimated order processing time and the estimated shipping time. The estimated delivery time is only an estimate, not a guarantee. You may receive your order later than planned for various reasons, for example: issues with design files / out-of-stock products / shipping-related delays such as failed delivery attempts or service interruptions. To avoid misunderstandings, we want to be transparent about our processes and our experience with estimated shipping times. We do not sell items from stock. All products are printed and made for you only after you place your order (print on demand). Please therefore allow 2-7 working days for your product to be made. Your statutory right of withdrawal remains unaffected – these are not goods made to customer specifications within the meaning of Section 312g (2) No. 1 of the German Civil Code (BGB), since you choose exclusively from our predefined designs, sizes and colors. Shipping time depends primarily on your location.
Delivery times by region
- Germany: 5–12 working days
- Other EU countries: 7–16 working days
- Countries outside the EU: 10–25 working days, plus possible delays due to customs clearance
All times stated include the production time of 2–7 working days plus shipping and begin once the contract is concluded. The dates from our shipping partners shown in the cart and at checkout are the more precise values for your specific destination country.
Can additional customs charges apply?
Within the European Union, no customs duties or import charges apply.
For deliveries to countries outside the EU, customs duties, import VAT and carrier handling fees may apply. These charges are not included in the displayed purchase price or shipping costs and are paid by you as the recipient directly to customs or the delivery service. The amount and collection depend on the regulations of your destination country; we have no influence over this. Please check with the relevant authorities in your country before ordering.
Do we ship to PO boxes?
Yes, we also ship to PO boxes.
How much does delivery cost?
Shipping costs depend on the order quantity and the destination country. The costs are calculated dynamically at checkout and displayed “live” by our shipping partners.
I haven't received a confirmation email for my order. What should I do?
Please check your spam folder. Sometimes our emails end up directly in your spam folder. You'll find the spam folder in your account in the left-hand column under “More”.
I haven't received my order. What should I do?
We want every order to arrive reliably and as quickly as possible, which is why we look after our customers and their concerns with the greatest care. In very rare cases – usually due to mishandling by local postal services – orders can get lost or stuck. Please contact us immediately if you haven't received your order within 20 days of the shipping date; we will find a satisfactory solution.